Dear Precious Kikitrade Customers,
Please be noted that starting from today 26/4/2021, customer service and deposit & withdrawal will be updated to the following:
Manual Customer Service Time: Daily 9:00 am - 11:59 pm
Fiat Deposit and Withdrawal Service:
Fiat Deposit
Fiat deposit service will be temporarily suspended. We will make an announcement as soon as the service resumes.
Fiat Withdrawal
HKD Withdrawal:
| (HKD) Bank Transfer | Expected Processing Time |
| Mon - Thurs：10:00 am - 8:00 pm | 24 hours |
| Out of the above time | Next Bank Working Day |
USD Withdrawal:
| (USD) Local Bank Transfer | Expected Processing Time |
| Mon - Thurs：10:00 am - 4:00 pm | 24 hours |
| Out of the above time | Next Bank Working Day |
| (USD) International SWIFT | Expected Processing Time |
| ALL Time | Depends on bank arrival |
Crypto Withdrawal Service
| Blockchain Transfer | Expected Processing Time |
| Daily 8:00 am - 11:59 pm | 1 hour |
| Out of the above time | 9:00 AM |
*Processing time means approval time, the actual arrival time for cryptos depends on the network and the number of confirmation requests by receivers.
If you have any questions, please email support@kikitrade.com or contact our Kikitrade customer service.
Thank you for your support to Kikitrade.
Best Regards,
Kikitrade Team
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