C2C FAQ

General

1. What is C2C trading? 

   C2C (customer-to-customer) trading is also known as P2P (peer-to-peer) trading. In C2C trade, the user directly deals with his/her counterparty, exchanging the fiat asset offline and confirming the transaction online. Once both parties confirm the fiat asset exchange, the digital asset is released to the buyer. 
   
   Our C2C feature facilitates trades by providing a platform for buyers and sellers to publish their ads. At the same time, we also provide escrow services to ensure the safety and timely delivery of digital assets during trade execution.
   
   

2. Are the Ads on C2C provided by Kikitrade? 

   The ads you see on the C2C page are not offered by Kikitrade, but rather from another end-user. Kikitrade serves as a platform to facilitate the trade.
   
   

3. As a C2C user, how am I protected? 

   All online trades are protected. When a "Sell" ad is posted, the amount of crypto for the ad will be automatically locked from the seller's available quantity. If you are selling, never release the fund before you confirm that you have received money from the buyer.
   
   

4. Can I trade without completing KYC? What do I need to do before trading on C2C? 

   4.1. All Kikitrade users are required to complete identity verification (KYC) before using any C2C products and related services.
   
   4.2. Before trading on C2C, you must enable SMS verification and at least one type of 2FA verification (Email, Kikitrade/Google Authenticator, or security key).
   
   4.3. Add your preferred payment methods on the Kikitrade App. Tap [Payment setting] - [C2C]. Tap [Manage bank card] to add your account.
   
   4.4. Why do I need a preferred payment method? 
   C2C transactions are trades that are carried out directly between two users, meaning that fiat currency can only be transferred between the two users if the buyer's and seller's payment methods match.
   
   4.5. Why do I need to enable 2FA?

   For security reasons, all users who trade on C2C need to receive payments, release coins, and perform other operations during the buying and selling process. These operations require users to enter a two-factor authentication code in order to verify that the users themselves are carrying out the transaction
   
   

   4.6. Why do I need to complete Identity Verification (KYC)? 
   C2C transactions are trades that are carried out directly between two users. After the buyer's and seller's orders are matched, both parties must verify their identities via the KYC process, to ensure the person sending fiat currency is in fact the same person you matched with on the platform.
   
   

5. What are the transaction fees on Kikitrade C2C？

   We currently do not have any transaction fee for market taker and maker. 
   
   

6. What is completion rate?

   Order completion rate = completed order/ (completed orders + cancelled orders) 
   
   This does not include processing orders and frozen orders. If you are the buyer and you cancelled a C2C order, this will affect both you and the seller's completion rate.

Posting ads

1. What is the min/max USDT trade amount per ad? 

   You can sell from a minimum of 100 USDT to a maximum of 50,000 USDT.

2. Can I make transactions with users from another region? 

   No, you can only trade with users from the same KYC region.

3.  Are there any restrictions on setting the ad price?

   The minimum price is 7.5 HKD, 27 TWD or 0.95 USD, while there is no maximum price (at most 10 characters ie: 9999999999).

4. Can I temporarily turn off an ad？

   Yes, but this does not apply to [In progress] orders.

5. Will I be notified of a new order? 

   You will receive App push notifications if you have enabled notification for Kikitrade in your setting. 

For more information on posting ads, please visit <Kikitrade C2C Merchant Guide>

Payment methods

1. How do I pay the seller? 

   You are required to follow the instructions provided on the order detail page, and make a transfer to the seller via their indicated payment method. Then please click [I have paid] to notify the seller. Note that your fiat balance will not be deduced by clicking [I have paid], you have to make the transfer yourself.

2. Can I use someone else's account as a payment method? 

   No. For security reasons, we only allow accounts with the matching name as your identity verification (KYC). If there is a mistake with your verified name, please contact customer support to correct it before adding your payment methods.
   
   If you use other’s bank/payment account to pay the sellers, your C2C activities may face a 15-day sanction period. If you receive 3 warning from our CS team, you may be subject to be permanently banned from C2C trading. 

3. What is payment period? 

   The payment period is 30 minutes. Maker/buyer must settle the payment within 30 minutes, and keep at least two proof of payment/transfer, such as proof of remittance or a screenshot of the transfer. 

Account related

1. How do I set/change my name? 

   You can edit your nickname in the personal center.

2. How to become a merchant? 

   Merchant applications must be audited by Kikitrade based on the region's legal requirements.